— Legal Document —
Privacy Policy
Mutiara Wira · Last updated: 7 April 2025
01
Introduction
Mutiara Wira ("we", "us", "our") operates from 49 Lorong Maarof, 59000 Bangsar, Kuala Lumpur. We take seriously the privacy of every person who contacts us, attends our programmes, or visits our website at mutiarawira.info.
This policy describes what personal information we collect, why we collect it, how it is stored, and what rights you hold over it. It applies to all services we offer, including the contact form on our website and all three of our educational programmes.
If you have a question about how we handle your data, you are welcome to write to us at [email protected] before submitting your personal details.
02
Data We Collect
We collect personal information only when it is necessary for the purpose described at the point of collection. The categories of data we may hold are:
- Contact details — name, email address, phone number, provided when you use our enquiry form or register for a programme.
- Programme enrolment information — the programme you expressed interest in and any scheduling preferences you share.
- Correspondence records — emails, messages, and notes from calls, kept to maintain continuity of service.
- Website usage data — anonymised page-view and session data collected via analytics cookies, if you have consented to them.
We do not collect financial account information, identification documents, or health data as part of our standard operations. All data is held under the Personal Data Protection Act 2010 (PDPA) of Malaysia.
Retention periods: Contact and enrolment information is held for up to three years from your last interaction with us. Website analytics data is retained according to the terms of the analytics provider, typically 26 months.
03
How We Use Your Data
We use the information you provide for the following purposes:
- To respond to enquiries submitted through our website contact form.
- To manage enrolment and scheduling for our educational programmes.
- To send programme-related communications — session reminders, notes, and follow-up materials.
- To improve the clarity and usefulness of our website, based on anonymised usage data.
- To comply with applicable Malaysian laws and regulatory obligations.
We do not sell your personal data to third parties. We do not use your contact details for unsolicited marketing beyond the programme or enquiry you initiated.
If we send any programme updates or periodic announcements by email, we will provide a clear way to opt out of further messages at the bottom of each communication.
Third-party services: Our website uses Google Analytics to understand page traffic in aggregate. If you have consented to analytics cookies, anonymised browsing data is processed by Google LLC. We also use a web hosting provider with servers located in Malaysia or the Asia-Pacific region.
04
Data Protection
We take reasonable steps to protect the personal information we hold. These include:
- Encrypted transmission (HTTPS) between your browser and our website.
- Access to contact records limited to the staff members who need it to fulfil your enquiry or manage your enrolment.
- No storage of sensitive personal data on shared or public systems.
- Regular review of stored records to remove data we no longer require.
No data transmission over the internet can be guaranteed entirely secure. While we take practical measures, we cannot warrant absolute security. If you believe your interaction with us may have been compromised, contact us promptly.
In the event of a personal data breach that is likely to cause harm to affected individuals, we will notify the relevant parties in accordance with our obligations under the PDPA.
06
Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Withdraw consent to the processing of your data, where consent is the basis for processing.
- Request deletion of data we hold about you, subject to our legal and contractual obligations.
- Object to use of your data for marketing or other discretionary purposes.
To exercise any of these rights, write to us at [email protected] with your name and a clear description of your request. We will respond within 21 days.
If you are not satisfied with our response, you may raise a complaint with the Department of Personal Data Protection Malaysia (PDPD), which is the supervisory authority for personal data matters under Malaysian law.
07
Third-Party Links
Our website may occasionally contain links to external resources or reference sites. These links are provided for information only. Mutiara Wira is not responsible for the privacy practices or content of external websites.
We encourage you to read the privacy policy of any site you visit before sharing personal information with it.
08
Children's Privacy
Our programmes are designed for adults and are not directed at anyone under 18 years of age. We do not knowingly collect personal information from minors.
If you believe a minor has submitted personal information to us, please contact us at [email protected] and we will remove the relevant records promptly.
09
Policy Updates
We may revise this policy from time to time to reflect changes in our operations, services, or legal requirements. When we do, we will update the "Last updated" date at the top of this page.
We will not reduce the protections described here without prior notice. If the changes are significant, we will endeavour to communicate them clearly on this page.
Continued use of our website or participation in our programmes after a revision is posted constitutes acceptance of the updated policy.
10
Contact Us
For any questions or requests relating to your personal data, please contact us through the following:
Mutiara Wira
49 Lorong Maarof, 59000 Bangsar, Kuala Lumpur
Phone: +60 3-2287 6149
Email: [email protected]